Our Returns Policy
At Worcester Guitar Centre we understand that items you purchase online don’t always turn out to be what you expected. Simply contact us within 7 days of receiving your order to let us know that you wish to return an item, and we will collect this from you.
Packaging of goods to be returned
It’s a good idea to keep hold of the original packaging that your ordered items arrived in until you are sure that you want to keep the goods, as there may be additional re-stocking charges applied if items are returned without the original packaging.
What we do when goods are returned
When we receive returned goods they will be inspected within five working days to ensure you have taken reasonable care of them during your possession, and everything that we originally sent to you has been returned.
Please note that re-stocking charges may be applied if goods are not received in new condition and with appropriate packaging. Please see our Terms & Conditions for further information.
If you have requested a refund, this will be processed within 10 working days of receiving your goods.
If you have requested a replacement or alternative item, this will be dispatched as soon as possible.
There are certain items that can only be returned for a refund or exchange if they are unused and sealed in the original packaging, and in the case of software, unregistered. There include:
- CDs & DVDs
- Headphones and In-ear Monitors
- Ear protection and Earplugs
- Reeds, Mouthpieces etc for woodwind and brass instruments
Goods damaged in transit
In the unlikely event that your goods are damaged during transit to you please inform us as soon as possible, and at the latest within 7 days of receipt and we will quickly replace the item or offer you a refund. Of course we will also collect the damaged product from you free of charge.